With most tools
Siloed point tools, one per department
IT runs Freshservice, Maintenance lives in a separate ticketing app, Food Services tracks issues in spreadsheets — nothing talks.
Built for K-12 districts
District operations, resolved faster.
Manage IT tickets, maintenance requests, facilities issues, assets, workflows, and district-wide service requests from one trusted platform built for K-12 teams.
- FERPA-aligned
- SOC 2 Type II
- WCAG 2.1 AA
- Trusted by districts nationwide
dinuba.districtresolve.com
Search…
District dashboard
Dinuba Unified School District
Open tickets
1,284
8.4%
SLA compliance
94.6%
1.2%
Resolution
6h 42m
12.5%
At risk
14
2.1%
Recent ticketsSLA
- DR-1042Chromebook won't bootOverdue
- DR-1041Projector flicker — Rm 20432m
- DR-1040Bus 14 needs route change1d 4h
- DR-1039Cafeteria printer offline4h 12m
Trusted by districts nationwide
Why districts switch
Built for the way districts actually work.
Generic helpdesks try to fit a district into a corporate IT mold. District Resolve flips that — every concept in the platform mirrors how K-12 districts are organized.
With District Resolve
One multi-department platform
IT, Maintenance, Transportation, Food Services, HR, and Curriculum share one product — separate portals, one identity, one ticket lifecycle.
With most tools
No school or site hierarchy
Generic helpdesks treat your district as one giant company. Reports can't be filtered by site, escalations don't know which campus a ticket came from.
With District Resolve
School-aware data model
Sites, departments, technicians, teachers, and assets are first-class objects. Every report, queue, and SLA filters by school without configuration.
With most tools
Clumsy SSO and domain control
Most platforms expect a single Google Workspace tenant. Domain whitelisting is an afterthought, and student accounts mix with staff.
With District Resolve
Google SSO + domain whitelisting
Per-district subdomains and email-domain whitelists are built in. Student and staff domains are tagged separately so portal access stays clean.
With most tools
Weak asset and 1:1 device tracking
Chromebook fleets, projectors, and bus radios end up in a separate spreadsheet that's never quite up to date.
With District Resolve
Native asset lifecycle, linked to tickets
Track assets by tag, serial, and assignee. Linking a ticket to a device updates the device history automatically.
With most tools
Generic UX that ignores education
Teachers and bus drivers don't speak corporate-IT. Existing tools force them through a workflow built for software engineers.
With District Resolve
Premium UX built for districts
A modern, accessible, mobile-friendly experience designed for teachers, technicians, and IT directors — not retrofitted from a corporate helpdesk.
Features
Everything a district needs.
From the first ticket submitted by a teacher to the analytics powering the board meeting — every piece is purpose-built for K-12.
District ticket queue
131 opentodayIT
84
todayMaintenance
32
todayTransportation
9
todayFood Services
6
- DR-1042Chromebook won't bootOverdue
- DR-1041Projector flicker — Rm 20432m
- DR-1040Bus 14 needs route change1d 4h
- DR-1039Cafeteria printer offline4h 12m
Multi-department ticketing
IT, Maintenance, Transportation — one queue model.
Run separate department portals on a single platform. Cross-department visibility, shared assets, one place to measure SLA and CSAT.
- Cross-dept routing
- Real-time presence
- Shared assets
District subdomain
dinuba.districtresolve.com
Allowed sign-in domains
- dinubausd.org
- students.dinubausd.orgstudent
Sign in to Dinuba USD
Continue with your district account
orDomain checked against the district whitelist.
Google Workspace SSO
Sign-in your district already trusts.
First-class Google SSO with per-district email-domain whitelisting. New staff are auto-provisioned the first time they sign in; non-allowed domains are blocked, no exceptions.
Five-tier hierarchy
- T5
Super Admin
Platform owner
- T4
Organization Admin
District IT director
- T3
Department Admin
IT / Maintenance / etc.
- T2
Technician
Field tech / agent
- T1
Teacher / Staff
End user
Role-based portals
Five tiers, each with exactly the right surface.
Super Admin → Org Admin → Department Admin → Technician → Teacher / Staff. Each role sees a tailored UI — no clutter, no permissions guesswork.
SLA targets — IT
Business hours awareUrgent
15m / 4h
92% within target this week
High
60m / 8h
78% within target this week
Normal
240m / 1d
56% within target this week
Low
480m / 2d
28% within target this week
Auto-escalation chain — IT director after 2 breaches
SLA & escalation engine
Commitments that respect business hours.
Per-department response and resolution targets, with automated escalation chains. Timers pause outside business hours and on holidays automatically.
- Business-hours aware
- Auto-escalation chains
- At-risk + breach alerts
Assets · Dinuba
Search…Tag Model Assignee School Status DI-CB-04128 Lenovo Chromebook 11e m.kane@dinubausd.org Lincoln HS Deployed DI-CB-04129 Lenovo Chromebook 11e a.cruz@dinubausd.org Roosevelt MS Deployed DI-PR-00012 Epson PowerLite 982W Rm 204 Lincoln HS In repair DI-CB-04130 Lenovo Chromebook 11e — Stock In stock Asset lifecycle
Built for the 1:1 Chromebook reality.
Track every device, projector, and vehicle by tag and serial. Linking a ticket to an asset updates the asset history; check-in / check-out is one click.
Knowledge base
How do I…How to reset a Chromebook password
IT · 4.2k views · 96% helpful
Reporting a damaged projector
IT · 1.8k views · 88% helpful
Submitting a maintenance request
Maintenance · 2.4k views · 92% helpful
Bus route change procedures
Transportation · 610 views · 81% helpful
Knowledge base
Deflect tickets before they’re filed.
Categorized, versioned articles surface as users type. Technicians can suggest edits inline; admins review with one click.
Resolution time by department
Last 30 days6.7hIT8.2hMaint.4.1hTrans.3.4hFood9.6hHR5.5hCurric.Open tickets
1,284
8.4%
SLA compliance
94.6%
1.2%
At risk
14
2.1%
District-wide analytics
Evidence-based operations for the CTO.
Volume, SLA compliance, tech performance, asset depreciation, CSAT — pre-built and configurable. Schedule reports straight to the board.
Five-tier hierarchy
Every role sees only what it needs.
District Resolve mirrors how districts actually operate. From the platform owner down to the teacher submitting a ticket, each tier gets exactly the right surface area — no clutter, no permissions guesswork.
Solutions by department
One platform. Every district function.
Multi-department service management is the whole point. Same platform, separate portals — so a teacher submits one ticket and the right team picks it up.
Information Technology
Chromebooks, projectors, network, accounts — the daily backbone.
A typical Tuesday
- Reset student Google password
- Chromebook won't boot — assigned to Lincoln HS
- Wi-Fi dropout in West wing classrooms
Maintenance & Facilities
Buildings, HVAC, plumbing, lighting — every campus, one queue.
A typical Tuesday
- HVAC noise — Roosevelt MS Rm 312
- Replace broken classroom door handle
- Schedule gym floor refinish over break
Transportation
Bus fleet, routes, driver assignments — with full audit trail.
A typical Tuesday
- Bus 14 mechanical inspection due
- Adjust route 7 for new student pickup
- Driver out — coverage needed Mon-Wed
Food Services
Kitchen equipment, allergens, supplies — districtwide oversight.
A typical Tuesday
- Walk-in freezer temperature out of spec
- Update nut-free menu for K-2
- Cafeteria POS printer offline
Human Resources
Onboarding, benefits, time-off, payroll — clean ticket workflows.
A typical Tuesday
- New aide onboarding — start Mon
- Benefits enrollment question
- Substitute coverage request — Tuesday
Curriculum & Instruction
LMS issues, course materials, accommodations — fast turnaround.
A typical Tuesday
- Canvas sync failure — Geometry section 3
- Order replacement Algebra textbooks
- Accommodation request — Rm 108
Impact in numbers
Tickets resolved
0+
across pilot districts this year
Faster average resolution
0%
vs. previous district helpdesk
Average CSAT
0.0/ 5
staff & teacher satisfaction
From the field
Districts that switched aren't going back.
“We finally retired three separate helpdesks. Maintenance, IT, and Transportation now share one queue, and our SLA compliance jumped 19 points in the first quarter.”
Maya Sandoval
Chief Technology Officer · Dinuba Unified School District
Security & compliance
Built so risk-averse buyers can say yes.
FERPA, SOC 2, and accessibility aren't afterthoughts — they're the foundation. District Resolve was designed to clear procurement on the first review.
FERPA-aligned
Student-associated records are access-controlled, audited, and never exposed across tenants — by design.
SOC 2 Type II
Controls for security, availability, confidentiality, and processing integrity, with annual audit readiness from day one.
Encryption everywhere
TLS 1.3 in transit, AES-256 at rest for database and object storage, encrypted backups with tested restores.
Role-based access control
Five-tier RBAC enforced on both the UI and the API. Least-privilege defaults, mandatory MFA option per organization.
Immutable audit log
Every privileged action across all five tiers is recorded to an append-only, tamper-evident log that even admins can't edit.
Pricing
Transparent, district-friendly pricing.
Built around how districts actually budget. No per-agent surprise charges, no upcharges for the modules you need.
Essential
For small districts getting started with modern ITSM.
Start freeFree
- Up to 250 staff users
- 3 service departments
- Google SSO + domain whitelisting
- Ticket queues + basic SLAs
- Knowledge base
- Email-to-ticket
Most popular Professional
For mid-sized districts with multiple service portals.
$3
per user, billed annually ($40/user/year)
Request a Demo- Up to 2,500 staff users
- 10 service departments
- Asset lifecycle management
- SLA engine + auto-escalation
- Workflow automation
- Scheduled reports + CSAT
- Standard support
Enterprise
For large districts and county offices with custom needs.
Talk to salesContact sales
- Unlimited staff users
- Unlimited departments
- Custom domain + dedicated tenant
- Data residency options
- SSO via SAML / OIDC
- Premium support + onboarding
- Annual penetration test report
Compare all features
Mobile users: scroll the table sideways to see all three plans.
| Feature | Essential | ProfessionalPopular | Enterprise |
|---|---|---|---|
| Core ticketing | |||
| Staff users included | Up to 250 | Up to 2,500 | Unlimited |
| Service departments | 3 | 10 | Unlimited |
| Ticket queues + statuses | |||
| Knowledge base | |||
| Email-to-ticket | |||
| Internal notes + canned replies | |||
| SLA & automation | |||
| Basic SLA targets | |||
| Auto-escalation chains | |||
| If/then workflow rules | |||
| Business-hours awareness | |||
| Assets & reporting | |||
| Asset lifecycle | |||
| Bulk asset import | |||
| Pre-built reports | 5 | 20+ | Custom |
| Scheduled report delivery | |||
| Identity & security | |||
| Google SSO + domain whitelist | |||
| TOTP MFA | |||
| SAML / OIDC SSO | |||
| Custom domain | |||
| Data residency | US | US | Configurable |
| Annual pen-test report | |||
| Support | |||
| Standard support | |||
| Premium support + onboarding | |||
| Dedicated CSM | |||
All plans include FERPA-aligned data handling, SOC 2 controls, and 99.9% uptime targets. Districts on Title I funding qualify for additional discounts — ask about our schools-in-need program.
Integrations
Plays well with the rest of your stack.
Real districts already run Google Workspace, Clever, PowerSchool, and Slack. District Resolve plugs into all of them — no painful data migrations, no parallel systems.
Identity & SSO
Sign in with your district's existing directory.
- Google Workspace
- Microsoft 365
- SAML / OIDC
Rostering
Sync students, staff, and rosters automatically.
- Clever
- ClassLink
Student information systems
Pull enrollment, schedules, and parent contacts.
- PowerSchool
- Skyward
- Infinite Campus
Communication
Notify the right people in the channel they already use.
- Slack
- Microsoft Teams
Request a demo
Ready to transform your district’s support?
Tell us a bit about your district and we’ll arrange a 30-minute walkthrough tailored to your IT, Maintenance, and Transportation teams.
- 30-minute live walkthrough
- Personalized sandbox seeded with your structure
- Honest pricing — no high-pressure sales